1. GENERAL PROVISIONS

1.1. These Terms & Conditions set out the rules for using the online store operated at www.unit4men.pl (the "Online Store"), through which the Customer may place orders to conclude a distance sales contract for the goods listed in the Online Store.

1.2. The Online Store is operated by Prestigelab Sp. z o.o. with its registered office in Warsaw (04-831), ul. Wilgi 50, entered in the register of entrepreneurs kept by the District Court for the Capital City of Warsaw, 14th Commercial Division of the National Court Register, under KRS number: 0001166164, NIP: 9512452709; REGON: 369075532 (the "Store", "Prestigelab" or "Seller").

1.3. The following Electronic Services are available free of charge in the Online Store: the "Order" Form, the Customer Account and the Newsletter.

1.4. Terms used in these Terms & Conditions mean:

Online Store – the website available at www.unit4men.pl, through which the Customer may in particular place Orders and make declarations of intent in order to conclude a distance sales contract;

Prestigelab – Prestigelab Sp. z o.o. with its registered office in Warsaw (04-831), ul. Wilgi 50, entered in the register of entrepreneurs under KRS number: 0001166164, NIP: 9512452709; REGON: 369075532;

Store – Prestigelab;

Customer – a natural person with full legal capacity, a legal person or an organisational unit without legal personality to which the law grants legal capacity, who places an Order in the Online Store and is the buyer of the Goods offered by the Store within the meaning of the Civil Code;

User – a natural person, legal person or organisational unit without legal personality to which the law grants legal capacity, using the website of the Online Store;

Consumer – a Customer who is a consumer within the meaning of Article 22[1] of the Civil Code, i.e. a natural person performing a legal act not directly related to their business or professional activity;

Entrepreneur – a natural person, legal person or organisational unit without legal personality to which the law grants legal capacity, conducting business or professional activity in its own name and performing a legal act directly related to its business or professional activity;

Entrepreneur with Consumer rights – a natural person concluding a contract directly related to their business activity, where the content of the Sales Contract shows that it is not of a professional nature for that person, resulting in particular from the subject of their business activity made available on the basis of the regulations on the Central Register and Information on Business Activity (CEIDG);

Terms & Conditions – this document constituting a contractual template on the basis of which Prestigelab concludes with Customers of the Online Store sales contracts for goods and contracts for the provision of services by electronic means, and which fulfils the information obligations imposed on Prestigelab by law towards Customers and Users;

Customer's E-mail – the active e-mail address provided by the Customer in order to process the Order and conclude the Sales Contract;

Goods – products presented in the Online Store;

Order – the Customer's declaration of intent aimed directly at concluding a Sales Contract, specifying in particular the type and number of Goods, the price and the method of payment (the Customer's offer within the meaning of Article 60 of the Civil Code);

Basket – a functionality of the Online Store www.unit4men.pl in which the Goods selected by the Customer for purchase are visible and which allows the Customer to set and modify the details of the Order;

Sales Contract – a contract for the sale of Goods within the meaning of the Civil Code, concluded between Prestigelab and the Customer using the website of the Online Store;

Distance Contract – a contract defined in Article 2(1) of the Consumer Rights Act of 30 May 2014, i.e. a contract concluded with a consumer within an organised distance contracting system, without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract;

Durable medium – a material or tool defined in Article 2(4) of the Consumer Rights Act of 30 May 2014, enabling the consumer or entrepreneur to store information addressed personally to them in a way allowing access to it in the future for a period adequate to the purposes of the information, and allowing the stored information to be reproduced unchanged; in particular, providing information by e-mail is considered providing information on a durable medium;

Cookies – electronic data collected by a web browser in the memory of the device used by the User;

Business days – all days of the week from Monday to Friday, excluding public holidays;

Complaint – actions relating to the recognition by a Consumer or an Entrepreneur with Consumer rights that the goods are not in conformity with the contract, or that the Online Store website is malfunctioning;

Payment – means the crediting of the amount of remuneration to the bank account of the entity entitled to receive the price and fees;

Polish law – the laws generally in force in the territory of the Republic of Poland;

Civil Code – the Act of 23 April 1964 – the Civil Code;

Act on the provision of electronic services – the Act of 18 July 2002 on the provision of electronic services;

Consumer Rights Act – the Act of 30 May 2014 on consumer rights;

GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

1.5. Sales are conducted within the territory of the European Union.

1.6. The following are required to use the Online Store: a device with Internet access, an up-to-date web browser with cookies and JavaScript enabled, and an active e-mail account.

1.7. The User is prohibited from providing content of an unlawful nature. The User is obliged to use the Online Store in a manner consistent with the law, good practice and these Terms & Conditions, with respect for the personal rights and rights of third parties.

1.8. The Store can be contacted at the e-mail address: sklep@unit4men.pl and by phone: +48 733 773 523 (call charged according to the Customer's operator tariff). The address for returns of Goods and complaint correspondence is: Prestigelab Sp. z o.o., ul. Jagiellońska 25 C, 13-300 Nowe Miasto Lubawskie.

1.9. Customer Account – an Electronic Service consisting in maintaining for the Customer an individual account identified by a login (e-mail address) and password. Creating an Account is voluntary and free of charge and takes place after completing the registration form and accepting these Terms & Conditions. The contract for maintaining the Account is concluded for an indefinite period. The Customer may at any time and without giving any reason resign from the Account (terminate the contract) by deleting the Account independently or by sending an appropriate request to sklep@unit4men.pl.

1.10. Newsletter – an Electronic Service consisting in sending commercial information to the e-mail address provided by the User. Use of the Newsletter is voluntary and free of charge and requires consent (subscription). The contract for the provision of the Newsletter Service is concluded for an indefinite period. The User may at any time and without giving any reason unsubscribe from the Newsletter by clicking the unsubscribe link included in the message or by sending a request to sklep@unit4men.pl.

1.11. Complaints regarding Electronic Services (including the Customer Account, the Newsletter and the operation of the Online Store) may be submitted by the User to sklep@unit4men.pl. The Store considers the complaint within 14 days and informs the User of the outcome at the User's e-mail address.

2. PROCEDURE FOR CONCLUDING A SALE

2.1. The Store sells Goods via the Internet.

2.2. The Online Store presents Goods and unit prices of the Goods gross (including VAT) in Polish zloty.

2.3. The presentation of Goods on the Online Store's website, in particular their descriptions, technical and functional parameters and prices, does not constitute an offer within the meaning of the Civil Code, but only an invitation to submit an offer and conclude a contract within the meaning of Article 71 of the Civil Code.

2.4. Orders are placed via the website www.unit4men.pl.

2.5. Orders from Customers are accepted via the Online Store website 7 days a week, 24 hours a day.

2.6. The sequence of actions taken by the Customer to place an Order in the Online Store:

1. selecting the Goods by adding them to or removing them from the Basket;

2. the order is processed provided that the Goods are available in the Store's warehouse; if the Goods are unavailable, an appropriate message will be displayed;

3. after the final selection of Goods in the Basket, the Customer may select the "Order" option;

4. delivery and payment: entering the postal code;

5. choosing the delivery method;

6. choosing the payment method;

7. providing delivery details: the recipient's name and address;

8. ticking "I want to receive a VAT invoice" and providing invoice details, if the Customer wishes to receive an invoice and is an Entrepreneur;

9. submitting the "Order and pay" form or "Back to the store".

2.7. When taking subsequent actions, the Customer performs technical actions based on the messages displayed to the Customer and the information available on the Online Store's website.

2.8. While placing an Order – until the "Order and pay" button is pressed – the Customer may modify the entered data regarding the choice of Goods.

2.9. After completing the steps concerning the invoice details, the Online Store displays a summary of the placed Order. The summary will contain information concerning in particular:

a. the ordered Goods,

b. the unit and total price of the ordered Goods,

c. the selected delivery method and delivery date,

d. delivery costs,

e. the selected payment method,

f. the selected delivery address,

g. the method and date of payment.

2.10. The Order is processed provided that the Goods are available in the Store's warehouse. If the Goods are unavailable, an appropriate message will be displayed on the Online Store's website.

2.11. A Customer who decides to place an Order submits the "Order and pay" form. Submitting the "Order and pay" form and the Store's confirmation of acceptance of the Order entails an obligation to pay.

2.12. Confirmation of acceptance of the Order is made by the Store sending an e-mail to the Customer's e-mail address containing the final confirmation of all material elements of the Order, including in particular those listed in point 2.9. The confirmation indicates the Order number and the payment method (including the Store's bank account number for bank transfer payments). Confirmation of acceptance of the Order constitutes the Store's declaration of intent to accept the Customer's offer and is tantamount to the conclusion of the Sales Contract. Confirmation of acceptance of the Order takes place within up to 3 business days of submitting the Order form. The price information provided on the Online Store's website becomes binding upon the Customer's receipt of the e-mail containing the final confirmation of all material elements of the Order. The Store will not confirm acceptance of the Order if the Goods are unavailable or delivery is not possible.

2.13. Delivery takes place after payment for the Order, within 2 to 4 business days of payment, within the territory of Poland. If payment for the Order is not made within 7 business days of the date of sending the confirmation of acceptance of the Order, the Order is deemed cancelled. For card payments, the order processing time is indicated from the moment of obtaining a positive payment authorisation.

3. DELIVERY

3.1. Delivery of Goods to the Customer takes place, at the Customer's choice, by courier (DPD courier) to the address indicated by the Customer when placing the order, on business days (Monday–Friday), or to a parcel locker at the address chosen by the Customer when ordering. Deliveries are made within the territory of Poland.

3.2. For each item, the estimated time of preparing the order for dispatch is indicated. This is the time that elapses from the acceptance of the order for processing until the parcel is handed over to the carrier. Delivery of Goods is then carried out, as a rule, within 2 to 4 days (depending on the chosen delivery method and carrier) from dispatch, counting business days only. We reserve, however, an order processing time of up to 14 business days due to random circumstances.

3.3. The cost of delivery is borne by the Customer. The delivery cost is included when placing the order and displayed in the Order Summary.

3.4. Delivery costs can be checked in the "Delivery costs" tab on the Online Store's website.

4. PAYMENT METHODS

4.1. For purchases in the Online Store, the Customer (Consumer) may pay the Store in the following ways:

a. bank transfer (prepayment);

b. online payment, including payment by card (Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro);

c. Blik.

NOTE: for bank transfers, please state the order number in the transfer title.

4.2. The payment method is declared by the Customer each time when placing an Order and confirmed by the Store upon accepting the Order for processing.

4.3. The entity providing online payment services for fast transfers is Autopay S.A. / PayPro S.A.

4.4. The entity providing online payment services for card payments is Autopay S.A. / PayPro S.A.

5. RIGHT OF WITHDRAWAL FROM THE CONTRACT

5.1. Consumers and Entrepreneurs with Consumer rights have the right to withdraw from the sales contract within 14 days without giving any reason. In the event of withdrawal from a distance contract, the contract is deemed not concluded. Whatever the parties have provided is to be returned.

5.2. The withdrawal period expires after 14 days from the day on which the Consumer or the Entrepreneur with Consumer rights, or a third party other than the carrier indicated by them:

1) took possession of the goods, where the Order is fulfilled at one time, or

2) in the case of a sales contract (Order) covering multiple Goods delivered separately, in batches or in parts – took possession of the last Good, batch or part, or

3) where the sales contract (Order) consists in the regular delivery of Goods for a fixed period – took possession of the first of the Goods.

5.3. To exercise the right of withdrawal, the Consumer or the Entrepreneur with Consumer rights must inform the Store of their decision to withdraw by means of a statement (e.g. a signed letter sent by post or a statement sent by e-mail). The statement should be sent to: Prestigelab Sp. z o.o., ul. Jagiellońska 25 C, 13-300 Nowe Miasto Lubawskie, or by e-mail to: sklep@unit4men.pl, indicating in the subject of the e-mail (or written statement) the Order number and the words "withdrawal from the contract". To meet the deadline, it is sufficient to send the statement before its expiry.

5.4. The refund of payments is made using the same payment methods that the Consumer or the Entrepreneur with Consumer rights used in the original transaction. The Store also refunds the costs of delivering the Goods; however, if the Consumer chose a delivery method other than the cheapest ordinary delivery method offered by the Store, the Store is not obliged to refund the additional costs incurred by the Consumer exceeding the cost of the cheapest ordinary delivery method. In the event of a need to refund a transaction made by the customer using a payment card, the seller will make the refund to the bank account assigned to the Customer's payment card.

5.5. The Goods must be returned immediately, but no later than within 14 days from the day of withdrawal from the contract. The returned Goods should be delivered to: Prestigelab Sp. z o.o., ul. Jagiellońska 25 C, 13-300 Nowe Miasto Lubawskie.

5.6. The Consumer or the Entrepreneur with Consumer rights is liable for any diminished value of the goods resulting from using them in a manner going beyond what is necessary to establish the nature, characteristics and functioning of the goods.

5.7. The right of withdrawal from a contract concluded off-premises or at a distance is not available to the Consumer or the Entrepreneur with Consumer rights in respect of contracts where the subject of the performance is goods delivered in sealed packaging which, after opening the packaging, cannot be returned for health protection or hygiene reasons, if the packaging was opened after delivery.

5.8. In the event of withdrawal by the Consumer or the Entrepreneur with Consumer rights, the return is carried out by and at the cost of the Customer; the Consumer or the Entrepreneur with Consumer rights bears the direct costs of returning the goods.

5.9. The Consumer or the Entrepreneur with Consumer rights may also submit a statement of withdrawal from the contract via the electronic return (withdrawal) form provided by the Store, available under the link placed in the footer of www.unit4men.pl. To do so, they provide the Order number and the e-mail address used when placing it, confirm their identity with a verification code sent to that address, and then indicate the Goods covered by the withdrawal and the reason for the return. Using the form is not mandatory and does not limit the possibility of withdrawing in the manner indicated in point 5.3.

5.10. The Store shall promptly send the Consumer or the Entrepreneur with Consumer rights, on a durable medium (in particular by e-mail), a confirmation of receipt of the statement of withdrawal submitted via the electronic form.

6. COMPLAINTS

6.1. The Seller is liable for the conformity of the goods with the contract, subject to point 6.15 of these Terms & Conditions. The Seller is liable for any lack of conformity of the Goods with the contract existing at the time of their delivery and revealed within two years from that time. A lack of conformity of the Goods with the contract revealed before the expiry of two years from delivery is presumed to have existed at the time of delivery, unless proven otherwise or unless that presumption cannot be reconciled with the specific nature of the Goods or the nature of the lack of conformity.

6.2. If the goods are not in conformity with the contract, a Customer who is a Consumer or an Entrepreneur with Consumer rights has the right to submit a complaint. Complaints should be submitted:

1) by e-mail to the Store's e-mail address: sklep@unit4men.pl

or

2) in writing by registered letter to: Prestigelab Sp. z o.o., ul. Jagiellońska 25 C, 13-300 Nowe Miasto Lubawskie.

Depending on the type of defect found, the Store's consultant will inform the Customer by phone or e-mail about the further course of the complaint procedure (in particular about the procedure for replacing the goods or part thereof or removing the defects).

6.3. The Store recommends that the Customer use, when submitting a complaint, the complaint form template available in the "Returns and Complaints" tab on the Store's website. Using the complaint form is in no case necessary for the Store to consider the complaint, but it may help to speed up the complaint procedure.

6.4. The Seller kindly asks the Customer referred to in point 6.2 to attach to the complained-about product the receipt or VAT invoice, or a copy thereof.

6.5. The Seller will respond to a complaint submitted by the Customer within 14 days from the date of the request containing the complaint.

6.6. If the goods are not in conformity with the contract, the Customer referred to in point 6.2 may demand their repair or replacement. The Seller may make a replacement when the consumer demands repair, or may make a repair when the consumer demands replacement, if bringing the goods into conformity with the contract in the manner chosen by the consumer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the goods into conformity with the contract. When assessing the excessiveness of costs for the Seller, all circumstances of the case are taken into account, in particular the significance of the lack of conformity, the value of goods in conformity and the excessive inconvenience to the Consumer or the Entrepreneur with Consumer rights resulting from a change in the manner of bringing the goods into conformity.

6.7. The Seller carries out the repair or replacement within a reasonable time from the moment it was informed by the Consumer or the Entrepreneur with Consumer rights of the lack of conformity, and without excessive inconvenience to them, taking into account the specific nature of the goods and the purpose for which the Consumer or the Entrepreneur with Consumer rights acquired them. The costs of repair or replacement, including in particular the costs of postage, carriage, labour and materials, are borne by the Seller.

6.8. The Consumer or the Entrepreneur with Consumer rights makes available to the Seller the goods to be repaired or replaced. The Seller collects the goods from the consumer at its own cost.

6.9. If the goods are not in conformity with the contract, the Consumer or the Entrepreneur with Consumer rights may submit a statement on price reduction or withdrawal from the contract where:

1) the Seller has refused to bring the goods into conformity with the contract in accordance with point 6.6;

2) the Seller has not brought the goods into conformity with the contract in accordance with points 6.7 and 6.8;

3) the lack of conformity persists even though the Seller has attempted to bring the goods into conformity;

4) the lack of conformity is so significant as to justify a price reduction or withdrawal from the contract without first using the remedies set out in points 6.6 and 6.7;

5) it is clear from the Seller's statement or from the circumstances that the Seller will not bring the goods into conformity within a reasonable time or without excessive inconvenience to the Consumer or the Entrepreneur with Consumer rights.

6.10. The reduced price must be in such proportion to the price under the contract as the value of the goods not in conformity bears to the value of goods in conformity with the contract.

6.11. The Seller refunds to the Consumer or the Entrepreneur with Consumer rights the amounts due as a result of exercising the right to a price reduction promptly, no later than within 14 days of receiving their statement on the price reduction.

6.12. The Consumer or the Entrepreneur with Consumer rights may not withdraw from the contract if the lack of conformity of the goods with the contract is immaterial. It is presumed that the lack of conformity is material. If the lack of conformity concerns only some of the goods delivered under the contract, the Consumer or the Entrepreneur with Consumer rights may withdraw only in respect of those goods, as well as in respect of other goods acquired together with the non-conforming goods, if they cannot reasonably be expected to keep only the goods in conformity. In the event of withdrawal, the Consumer or the Entrepreneur with Consumer rights promptly returns the goods to the Seller at the Seller's cost. The Seller refunds the price promptly, no later than within 14 days of receiving the goods or proof of their return.

6.13. The Seller refunds the price using the same method of payment used by the Consumer or the Entrepreneur with Consumer rights, unless the consumer has expressly agreed to another method of refund that does not entail any costs for them.

6.14. If the complaint is justified, the Seller refunds to the Consumer or the Entrepreneur with Consumer rights the costs of delivering (returning) the complained-about Goods incurred by them.

6.15. In the case of a sales contract concluded with a Customer who is an Entrepreneur concluding the contract within the scope of their business activity (excluding Entrepreneurs with Consumer rights), the Store's liability as seller towards the Customer as buyer under statutory warranty (rękojmia) is excluded.

7. PRIVACY POLICY

7.1. The Online Store's website uses files in the form of so-called "cookies". Detailed information on the processing of personal data and on cookies can be found in the Privacy Policy tab on the Store's website.

7.2. The controller of personal data is Prestigelab Sp. z o.o. with its registered office in Warsaw, ul. Wilgi 50, 04-831 Warsaw. Contact with the Controller on personal data matters: sklep@unit4men.pl.

7.3. Detailed rules and information on the processing of Users' personal data by the Controller can be found in the Privacy Policy tab.

8. FINAL PROVISIONS

8.1. The provisions of these Terms & Conditions are not intended to exclude or limit any rights of the Consumer under the Act of 23 April 1964 – the Civil Code, to which they are entitled under mandatory provisions of law. In the event of any inconsistency between these Terms & Conditions and the above provisions, those provisions prevail.

8.2. The contract is concluded between the Customer and Prestigelab Sp. z o.o. with its registered office in Warsaw.

8.3. Polish law applies to the conclusion of the contract, its performance and settlement.

8.4. The court competent to hear disputes is the jurisdiction and court competent for the Store, subject to point 8.5.

8.5. In disputes with a Consumer, the Consumer may bring proceedings before the court competent under the Polish Code of Civil Procedure and Regulation (EU) No 1215/2012 of the European Parliament and of the Council of 12 December 2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters.

8.6. The Customer may use out-of-court methods of handling complaints and pursuing claims (so-called ADR), in particular mediation conducted at the provincial inspectorates of the Trade Inspection (Inspekcja Handlowa) and the assistance of district (municipal) consumer ombudsmen. Detailed information is available on the website of the Office of Competition and Consumer Protection (www.uokik.gov.pl).

8.7. We do not verify the reviews posted in the Online Store. Reviews may be posted both by Customers of the Store and by third parties.

8.8. The Terms & Conditions may be recorded, obtained and reproduced by printing them or saving them on an appropriate data carrier.

8.9. Contracts concluded via the Online Store are concluded in the Polish language.

8.10. The Terms & Conditions may be amended in justified cases: a change in the applicable law affecting the content of the Terms & Conditions, the need to comply with final judgments or administrative decisions affecting the content of the Terms & Conditions, or a change in the rules for providing electronic services. Any amendment to the Terms & Conditions may take place only after prior notification of Users of the anticipated changes no later than 2 (two) weeks before their entry into force. Orders placed before the changes enter into force will be processed under the version of the Terms & Conditions in force at the time of placing the Order. If the Customer does not accept the new content of the Terms & Conditions, the Customer may terminate the agreement for the provision of electronic services by sending the Seller an appropriate statement of intent using any means of distance communication.

8.11. These Terms & Conditions may be reproduced, recorded and obtained free of charge by accessing the "Terms & Conditions" page and printing them or saving them on a durable medium.

8.12. These Terms & Conditions are effective as of 15 July 2026.